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Many business applications have particular privacy, security and performance requirements. For specialised hosting requirements that do not warrant a dedicated server, Multibase Gold hosting
offers performance and price advantages. Only a small number of clients are hosted on one server, and custom configurations are possible. Multibase manages hardware,
operating system, security, monitoring, networking and backup.
 Reliable hardware
Multibase’s principal server hardware supplier is Dell Computer. Equipment is protected by same day service agreements, and specialist consultants are readily available for technical support.
Software environment
The Unix environment is Debian Linux base, SSHD, secure FTP (Proftpd) and the web server (Apache). Customers have access to Multibase’s server for mail. Alternatively, we
can install a Mail server (Postfix). Other RPM packages are also available e.g. MySQL/PHP, PostgresSQL. A GUI e.g. Webmin can be provided for server management, with
appropriate security restrictions.
The Windows environment is Windows 2003, IIS5, SQL Server. (Shortly: Windows Server 2003, IIS 6, SQL Server, .NET Framework.
Security
Multibase’s hosting environment is protected in a fully integrated building management system. Strict access protocols, 24 hour security guards, CCTV and biometric hand
readers protect the data centre from unauthorised access. The Multibase environment is located in a locked cage within the data centre and is only accessible to a limited number
of authorised Multibase personnel.
Internet bandwidth
The hosting environment provides a high-speed, guaranteed bandwidth, local area network connection to the Internet. Broadband Internet access is provided by a fully
redundant meshed carrier class network and four telecommunications providers. Multibase’s current dedicated upstream Internet connection is 10 megabits, which is
underloaded for existing requirements. This can burst to 150 megabits. Customers select the amount of data traffic they require.
Data traffic and storage
Data storage and data traffic allowances are calculated on your web site files only. Mailbox storage and traffic is therefore allowed in addition
to web site files. To reduce data traffic surprises, we calculate data traffic and storage on a rolling 12 month average. Reasonable use provisions apply.
Power
The facility provides Multibase with redundant power to its network, with generators, UPS and other power management tools to filter power irregularities. Multibase staff have
remote access to remote power monitoring and management, including restarts, for after hours and remote management.
Operating system management
The server operating systems are managed by our external specialist consultants on a daily basis. Our consultants monitor both our servers and the available information about
the status and security of the operating system software, and apply appropriate patches and upgrades as recommended by vendors.
Monitoring
Servers are monitored using the industry-standard What’s Up? Gold, which is accessible both during business hours and remotely by Multibase staff. Specific customer services
can also be added to the monitoring system if required, as can remote notifications by SMS or other means in the case of failure reports. Multibase’s office is located only a few
blocks from the data centre, so personal attendance at the data centre by our staff can be organised readily during business hours. The centre is also accessible to Multibase staff around the clock.
Border security
Multibase manages its own firewall systems, with a redundant warm-swappable replacement available. Network access rules are very tight, for example telnet is not
allowed to any server and FTP is severely restricted since both these provide significant security risks. Multibase’s network is protected with industry-standard software.
Gold hosting includes a static IP address to allow specific firewall rules for the customer
web site e.g. if SMTP is not required, we can institute a rule to drop all attempts to use for mail, or we can log specific events as required.
Backup
Dedicated servers are added to the backup schedule by default unless they have individual tape drives. Backups are compressed and written to hard disk, then transferred
to tape with a DLT 700 autotapeloader. At any time, we have the previous day’s backups ready to be restored from tape if required. Tapes are cycled daily, and an offsite backup
is undertaken on Friday and stored in a fireproof safe.
Skilled technical support
Multibase technical staff have wide experience which is readily available.
If required, Multibase can support the web site owner’s individual applications or web site
under separate service agreements. This is typically the case when we are also the developers for the project. This has speed, reliability and cost advantages, because our
technical staff are familiar with all aspects of a complex project and the environment that it requires for smooth operation.
Pricing and ordering
Hosting packages are customised for each client, following the parameters below. Items marked * are required and included.
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Gold hosting prices
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- Our customer service team will provide a custom quotation for virtual dedicated server hosting.
 Enquire here or phone us on 02 9805 1911
- Monthly billing is available by recurring credit card authority.
- Items marked * are required.
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Component
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Features
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Price
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* Multibase Gold hosting fee
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Includes daily backup, UPS, server monitoring, Debian stable base, SSHD, Web server (Apache), Mail server (Sendmail), Secure FTP Server (Proftpd)
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$1,200.00 p.a.
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* Server space
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Precommitted, per Gb per annum (min. 2Gb), calculated on a rolling 12 month average. Data storage and data traffic allowances refer to your web site files and
are not affected by mailboxes and databases. We provide flexibility however reasonable use provisions apply.
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$50.00 p.a.
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* Data traffic
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Precommitted, in and out combined, per month per Mb, calculated on a rolling 12 month average
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< 5001Mb - $0.09
> 5000Mb - $0.08
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* Setup
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One off - allows up to 3 hours
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$432.00
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* Domain hosting
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Annual DNS management fee
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$112.00
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Additional domain hosting
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DNS management fee, additional domains
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$112.00 p.a.
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Static IP address
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$112.00
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Mailboxes
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Up to 20 if required (if Multibase hosts DNS). Mailbox traffic and storage allowances are additional to hosting allowances.
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Included
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Standard hourly rate
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Per hour, for setup, security management, web statistics installation, SSL installation etc.
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$144.00 p.h.
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Application support and management
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Standard hourly rate: $144.00 per hour
Senior rate: $158.00 per hour
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By quotation
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Excess data traffic
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$0.15 per Mb
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Licenses
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Software, databases etc. if applicable
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By quotation
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 Gold hosting calculator
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Prices do not include GST.
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